Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
International: 7-14 business days

Free standard shipping on orders over $50. You'll receive a tracking number via email once your order ships.

Yes! We ship to over 50 countries worldwide. International shipping times vary by location (typically 7-14 business days). Customs fees may apply depending on your country.

Once your order ships, you'll receive a tracking number via email. You can track your package on our website or directly on the carrier's site (USPS, UPS, FedEx, etc.).

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters processing and cannot be changed. Contact us immediately at support@lobkin.com if you need to make changes.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, return it within 30 days for a full refund.

Requirements:

• Items must be in original condition
• Include all accessories and packaging
• Contact us for a return authorization

Step 1: Contact support@lobkin.com for return authorization
Step 2: Pack the item securely with all accessories
Step 3: Ship to the address provided
Step 4: Refund processed within 5-7 business days after receipt

Defective products: We provide a prepaid return label
Change of mind: Customer pays return shipping
Wrong item sent: We cover all return costs

Many of our products are waterproof with different ratings:

• IPX5: Sweat and rain resistant (gym, running)
• IPX8: Submersible up to 3 meters (swimming pools)
• IP68: Dust-tight + fully submersible (open water)

Check individual product pages for specific waterproof ratings.

Battery life varies by model:

• Kids Headphones: 40-55 hours
• Bone Conduction: 8-10 hours
• Swimming Headphones: 8 hours
• Open Ear: 8-36 hours
• Sleep Earbuds: 8-10 hours

All models feature fast charging via USB-C.

Yes! All LOBKIN kids headphones feature 85dB volume limiting technology - the maximum safe level recommended by the World Health Organization (WHO) for children.

Additional safety features:

• BPA-free, non-toxic materials
• Durable, kid-proof construction
• Comfortable for all-day wear
• Adjustable headband grows with your child

Yes! Bone conduction technology transmits sound through vibrations in your cheekbones directly to your inner ear, bypassing your eardrums. This leaves your ears completely open for situational awareness while still delivering clear audio.

Perfect for: Running, cycling, hiking, office work - any activity where you need to hear your surroundings.

Step 1: Turn on headphones (hold power button 3 seconds)
Step 2: Enter pairing mode (LED flashes blue/red)
Step 3: Open Bluetooth settings on your device
Step 4: Select "LOBKIN" from available devices
Step 5: Connected! (LED turns solid blue)

Try these solutions:

• Turn Bluetooth off and on
• Forget device and re-pair
• Charge headphones fully
• Reset headphones (hold power 10 seconds)
• Move closer to device (within 10 meters)
• Remove other Bluetooth devices

Regular cleaning:

• Wipe with soft, damp cloth
• Use mild soap for stubborn dirt
• Dry completely before use
• Clean ear cushions weekly

Waterproof models: Can be rinsed under running water. Dry thoroughly before charging.

All LOBKIN products come with a 12-month manufacturer warranty covering defects in materials and workmanship.

Warranty includes:

• Free replacement for defective products
• Free repair services
• Replacement parts at no cost

Not covered: Physical damage, water damage (non-waterproof models), normal wear and tear.

Step 1: Contact support@lobkin.com with order number
Step 2: Describe the issue and provide photos
Step 3: We'll assess and approve claim
Step 4: Receive replacement or repair instructions
Response time: Within 24 hours

Email: support@lobkin.com (24-hour response)
Live Chat: Available 9 AM - 6 PM EST
Phone: Coming soon
Social Media: Facebook, Instagram, Twitter

We accept all major payment methods:

• Credit Cards (Visa, Mastercard, Amex, Discover)
• Debit Cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Yes! We regularly offer:

• Seasonal sales (up to 40% off)
• Bundle deals (save when buying multiple items)
• Email subscriber discounts
• First-time customer offers

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Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers. All transactions are processed through secure payment gateways.