Contact information

Contact Information

Last updated: [Current Date]

LOBKIN is committed to providing excellent customer service and support. Below you'll find all the ways to reach us for assistance, inquiries, or feedback about our premium audio products.

🏢 Company Information

LOBKIN

  • 🏢 Legal Business Name: ESON TECHNOLOGY INC
  • 📍 Business Address: 506 N.Garfield Ave. #210, Alhambra, CA 91801
  • 🆔 Business Registration: 46-2792098
  • 🌐 Website: www.lobkin.com

📞 Customer Support

General Customer Service

  • 📧 Email: support@lobkin.com
  • 📞 Phone: (1)-818-535-2811
  • 🕐 Hours: Monday-Friday 9:00 AM - 6:00 PM (PST)
  • ⚡ Response Time: Within 24 hours

🔧 Technical Support

Audio Product Technical Assistance

  • 📧 Email: tech@lobkin.com
  • 📞 Phone: (1)-818-535-2811
  • 🕐 Hours: Monday-Friday 8:00 AM - 8:00 PM (PST)
  • 🎧 Specialties: Bluetooth connectivity, firmware updates, audio troubleshooting

📦 Shipping & Orders

Order Status & Shipping Inquiries

  • 📧 Email: shipping@lobkin.com
  • 📞 Phone: (1)-818-535-2811
  • 🕐 Hours: Monday-Friday 9:00 AM - 6:00 PM (PST)
  • 📋 Services: Order tracking, delivery issues, address changes

💼 Business & Sales

Wholesale & Partnership Inquiries

  • 📧 Email: sales@lobkin.com
  • 📞 Phone: (1)-818-535-2811
  • 🕐 Hours: Monday-Friday 9:00 AM - 5:00 PM (PST)
  • 🤝 Services: Bulk orders, retail partnerships, distribution

⚖️ Legal & Compliance

Legal Matters & Privacy

🌍 International Customers

Global Support

  • 📧 Email: international@lobkin.com
  • 📞 Phone: (1)-818-535-2811
  • 🌐 Languages: English, Chinese (Mandarin)
  • 📋 Services: International shipping, customs, local regulations

📱 Social Media & Community

Facebook

@lobkinofficial

Instagram

@lobkinoffcial

Twitter/X

@LOBKINFans

YouTube

@lobkinoffcial

🏪 Physical Location

Note: LOBKIN operates as an online-only retailer. We do not have physical retail locations open to the public. All customer service and support is provided through the contact methods listed above.

🇪🇺 EU Customer Rights

For European Union Customers:

  • You have the right to contact us regarding any concerns about our products or services
  • GDPR data protection rights can be exercised by contacting privacy@lobkin.com
  • Consumer protection rights as per EU regulations apply to all purchases
  • Dispute resolution services available through EU consumer protection agencies

⏰ Emergency Contact

For Urgent Matters:

  • 📧 24/7 Email: urgent@lobkin.com
  • ⚠️ Use for: Product safety issues, security concerns, urgent technical problems
  • ⏱️ Response: Within 4 hours during business days, 12 hours on weekends

📝 Feedback & Suggestions

We value your feedback and suggestions for improving our products and services:

  • 📧 Email: feedback@lobkin.com
  • ⭐ Product Reviews: Leave reviews on our website or contact us directly
  • 💡 Feature Requests: Share ideas for new audio products or improvements

This contact information is provided to comply with consumer protection laws and regulations. We are committed to responding to all inquiries promptly and professionally.