Shipping policy

Shipping Policy

Last updated: September 29, 2025

At LOBKIN, we're committed to delivering your premium audio products safely and efficiently. Please review our shipping policy below.

1. Processing Time

  • Standard Orders: 2 business days
  • Custom/Personalized Products: 3-5 business days
  • Pre-order Items: As specified on product page
  • Holiday Periods: Extended processing times may apply

Processing time excludes weekends and holidays. Orders placed after 2:00 PM PST will be processed the next business day.

2. Fulfillment Centers

We operate multiple fulfillment centers to ensure fast delivery:

  • US Fulfillment: Amazon FBA centers (West Coast, Central, East Coast)
  • International Hub: Shenzhen, China fulfillment center

Orders are automatically routed to the optimal fulfillment center based on your location and product availability.

3. Domestic Shipping (United States)

Zone 1: West Coast (CA, OR, WA, NV, AZ, ID)

  • Standard Shipping (1-2 days): $6.99
  • Express Shipping (Next Day): $12.99
  • FREE Standard Shipping: Orders $50+

Zone 2: Central Region (TX, CO, UT, NM, MT, WY, ND, SD, NE, KS, OK, IL, IN, OH, MI, WI, MN, IA, MO)

  • Standard Shipping (2-3 days): $8.99
  • Express Shipping (1-2 days): $15.99
  • FREE Standard Shipping: Orders $60+

Zone 3: East Coast (NY, FL, MA, PA, VA, NC, SC, GA, ME, NH, VT, RI, CT, NJ, DE, MD, AL, MS, TN, KY, AR, LA, WV, DC)

  • Standard Shipping (3-4 days): $10.99
  • Express Shipping (2-3 days): $18.99
  • FREE Standard Shipping: Orders $70+

Zone 4: Special Regions (AK, HI, PR, VI, GU, AS, MP)

  • Standard Shipping (4-7 days): $15.99
  • Express Shipping (3-5 days): $25.99
  • FREE Standard Shipping: Orders $100+

4. International Shipping

Zone 5: Asia-Pacific Neighbors (Hong Kong, Japan, Korea, Singapore, Taiwan, Malaysia, Thailand)

  • Standard International (3-6 days): $6.99
  • Express International (2-4 days): $12.99
  • FREE Standard Shipping: Orders $60+

Zone 6: Europe (Germany, France, UK, Italy, Spain, Netherlands, Belgium, Austria)

  • Standard International (7-12 days): $12.99
  • Express International (5-8 days): $22.99
  • FREE Standard Shipping: Orders $100+

Zone 7: North America Others (Canada, Mexico)

  • Standard International (6-10 days): $10.99
  • Express International (4-7 days): $19.99
  • FREE Standard Shipping: Orders $80+

Zone 8: Oceania (Australia, New Zealand)

  • Standard International (8-15 days): $15.99
  • Express International (6-10 days): $28.99
  • FREE Standard Shipping: Orders $120+

Zone 9: Emerging Markets (Brazil, UAE, Saudi Arabia, India, South Africa)

  • Standard International (10-20 days): $18.99
  • Express International (7-14 days): $32.99
  • FREE Standard Shipping: Orders $150+

5. Delivered Duty Paid (DDP) Service

  • Available Markets: European Union, Canada, Australia
  • Benefits: No additional duties or taxes at delivery
  • Pricing: All costs included in checkout total
  • Delivery: Faster customs clearance

For other markets, standard DDU (Delivered Duty Unpaid) applies - customers responsible for local duties and taxes.

6. Special Shipping Considerations

Audio Products with Lithium Batteries

  • Air Transport Restrictions: Some shipping methods may be limited for battery-powered devices
  • International Shipping: Additional documentation may be required
  • Safety Compliance: All shipments comply with UN3481 regulations
  • Packaging: Products are packaged in anti-static, protective materials

7. Delivery Information

Delivery Requirements

  • Signature may be required for orders over $200
  • We ship to residential and business addresses
  • P.O. Box delivery available for standard shipping only
  • Audio products require careful handling - please inspect upon delivery

Delivery Tracking

  • Tracking information provided via email once shipped
  • Real-time tracking available through carrier websites
  • SMS notifications available upon request
  • Delivery confirmation with photo proof when available

8. Shipping Issues

Lost or Damaged Packages

  • Lost Packages: We'll investigate and replace or refund after carrier investigation
  • Damaged Items: Report damage within 48 hours of delivery with photos
  • Incorrect Address: Customer responsible for additional shipping costs
  • Refused Delivery: Return shipping costs will be deducted from refund

9. Contact Information

Shipping Questions or Issues?

  • 📧 Email: support@lobkin.com
  • 🌐 Website: www.lobkin.com
  • 🕐 Response Time: Within 24 hours
  • 🕐 Hours: Monday-Friday 9:00 AM - 6:00 PM (PST)

10. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

Coverage: 50 US states + DC + territories, and 30+ international countries and regions.